Case Study

The solution

Transforming for success

Following a detailed discovery project to define ARM’s existing infrastructure, business applications and end-user components – including mail, files, profiles and permissions – Bell Integration designed and implemented a new Azure and Microsoft 365 environment that would deliver the infrastructure and end-user capabilities the firm needed.

Data garnered during the discovery phase meant robust decisions could be made about everything from endpoint protection and the best way to secure remote users, to determining the configuration of user profiles and which Microsoft 365 services ARM would utilise.

Working closely with ARM’s internal IT team, Bell Integration ensured that the firm’s new cloud platforms delivered an out-of-the box experience for all and that apps and line of business applications were efficiently deployed to users and devices for optimised responsiveness with no latency.

“Bell Integration executed a fault-free migration to our new Azure and Microsoft 365 environments, with zero disruptions,” confirms Leon Howgill. “From Day One everything simply worked – there were no dramas or disruption – and our working environment literally evolved overnight.”

The introduction of Microsoft Teams, OneDrive, SharePoint and Exchange Online has transformed collaboration and information sharing both inside and outside the organisation. ARM’s specialist teams are now able to work more efficiently and productively, regardless of where individual personnel are based.

“Our new infrastructure means we can support our people to perform productively in a manner that’s best for them, whether that’s working fully remotely or in a hybrid manner,” Leon continues. “From an employer perspective, it was important to make every days tasks easier for users by eliminating unnecessary complexity and ensuring they have the right tools for the job.”

To help ensure the new environment always runs smoothly, Bell now takes care of ARM’s Azure Cloud Services, monitoring capacity, CPU, memory utilisation, associated network services, Active Directory and more on a 24×7 basis. Meanwhile it provides a fully managed IT Service Desk that delivers support to around 160 users.

“Bell’s managed support service features a wrap-around service management element that ensures we get quarterly updates on everything from support call volumes and challenges faced, to performance against SLAs. This ensures we can have open and transparent discussions around how our business needs are evolving – and how our infrastructure needs to keep pace with anticipated developments on the horizon,” says Leon Howgill.