Our AI IT Managed Services operate on a 24×7 basis to deliver Service Desk and IT Operations across both data centre and public cloud platforms in support of our customers’ businesses. Our services are underpinned by the market-leading AMELIA Autonomic AI Support Platform, together with Bell Integration’s highly skilled support teams.
The key components of Bell’s AI Managed Services:
Our fully ITIL-aligned models deliver a robust and highly scalable operation, no matter how big the challenge. Combining the smart AMELIA Omni Channel AI and Automation platforms within 1Desk and our highly motivated teams, we monitor, manage and support Tier 1, 2 3 and 4 incidents, as well as service requests for build, configuration and decommissioning services.
Delivered with common, out of the box AI Automations, and within a standard platform framework incorporating integrations to common core platforms, service setup takes a matter of weeks and the benefits of service improvement and cost reduction are immediate.
Once implemented, we continue to deliver service improvement and year on year cost reductions to continue to drive benefits into your organisation.
We have found that response times, first contact resolution, average handling time, quality assurance and net promoter scores improve with the introduction of our AI managed services.