Harness AI to improve service levels and lower support costs
Amelia - AI Managed Services
Enrich IT Service Desk and Operations through the inclusion of an advanced AI digital workforce
Our AI IT Managed Services operate on a 24×7 basis to deliver Service Desk and IT Operations across both data centre and public cloud platforms in support of our customers’ businesses. Our services are underpinned by the market-leading AMELIA Autonomic AI Support Platform, together with Bell Integration’s highly skilled support teams.
Much more than just a chatbot, Bell Integration and AMELIA can provide conversational AI IT support with machine learning, enabling advanced automation.
Service Components
The key components of Bell’s AI Managed Services:
- Omni-Channel Service Desk engagement driving service levels and quality.
- Multi-Lingual web, email, telephone and chat engagement through our conversational AI platform.
- AI Automated service request management.
- Automated incident process flows with escalation and ticket forwarding to internal and 3rd parties with tracking through to resolution.
- System and service monitoring paired with automation for expedited resolution.
- Platform management automation reducing errors.
- Audit reporting, governance and traceability of actions.
Our fully ITIL-aligned models deliver a robust and highly scalable operation, no matter how big the challenge. Combining the smart AMELIA Omni Channel AI and Automation platforms within 1Desk and our highly motivated teams, we monitor, manage and support Tier 1, 2 3 and 4 incidents, as well as service requests for build, configuration and decommissioning services.
Delivered with common, out of the box AI Automations, and within a standard platform framework incorporating integrations to common core platforms, service setup takes a matter of weeks and the benefits of service improvement and cost reduction are immediate.
Once implemented, we continue to deliver service improvement and year on year cost reductions to continue to drive benefits into your organisation.
Tier 1 support tickets answered in under 35 seconds by a Digital Worker
Viewing Time: 00.35Why Use Bell Integration's AI Managed Services
- Cost Reduction - Much more than just an artificial intelligence chatbot, our AI managed services allow for up to 80% of service desk tasks to be automated, with a cost reduction of 30% being very achievable.
- Access to Skills - With AI driven automations, a multilingual digital workforce and skilled employees, IT training requirements and recruitment costs are reduced.
- Flexible and Scalable - Scaling up or down is now instantaneous. The conversational AI solution can be tailored for organisations of any size or vertical.
- Availability - Always on, a digital workforce makes multi-geo 24/7 support easier and cheaper to achieve.
- Reduced Risk - Human error is reduced as the AI worker improves accuracy and compliance of repeatable tasks.
- Improved Service Levels - Utilising Artificial Intelligence automation helps deliver higher service levels and improved employee and customer satisfaction levels.
We have found that response times, first contact resolution, average handling time, quality assurance and net promoter scores improve with the introduction of our AI managed services.
Stuart McMinn CTO
Bell’s digital workforce, service desk engineers and management platform utilising AMELIA AI and Automation, allows us to complement staffing overheads with the creation of bespoke, or templated automations, for service desk demands.
Aligned Services
- VMware
- Smarter SaaS
- RSA
- Pure Storage
- Our Distribution Partners
- Oracle
- Netskope – Cloud Security
- Microsoft
- Lumino -Collaborative Meeting Rooms
- Lenovo
- Infinidat
- IBM
- Fortinet
- Equinix – Hybrid cloud solutions
- Dell
- Daizy
- Crayon Volume Software Licensing Management
- Cisco
- Broadcom
- Blancco
- Bell Connect Service with BT
- AWS
