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The Right AI Consultant or Team of AI Consultants Can Make All the Difference

The Right AI Consultant

Engaging an AI consultant, or a team of AI consultants early on in the AI process can ensure successful AI programs that are on budget, on time, and impact business in positive, meaningful ways

Putting AI to work for you might just require the assistance of a professional AI consultant, or more appropriately, an entire team of professional AI consultants that cover everything from ideation, to PoC, deployment, maintenance, retraining, and governance of your suite of automations across multiple business units. No one AI consultant alone could possibly possess the deep knowledge and experience needed across all the necessary disciplines to ensure high quality automations with iron clad governance.

The reality is an AI consultant alone isn’t enough to ideate, design, architect, deploy, and manage an entire AI enabled solution, let alone an enterprise-wide AI program. You need a capable team of seasoned AI consultants, everything from AI designers to AI architects as well as other AI consultants such as AI implementation and automation engineers to make it all work smoothly.

Achieve your AI ambitions with the AI consultants of Bell Integration

We help you cut through the complexities so you can quickly initiate and expedite new AI capabilities that will advance digital transformation across the enterprise with the assistance of highly specialized AI consultants and engineers. Whether that’s initiating everyday productivity-focused AI that enables workers to do what they do faster and more efficiently, or the implementation of AI resources that increase the uptime, availability, and performance of your enterprise IT operations, or the reimagining of new and improved customer interactions with AI-infused services that elevate the customer experience, you can count on Bell to not only get you started, but to get you across the finish line on time, and on budget.

With over 300 dedicated AI consultants and professionals we can help you operationalise AI across your business so you can enhance productivity, elevate customer interactions, and transform for growth.

An AI consultant, or more appropriately, a team of AI consultants can help you extract maximum value from your AI initiatives

Our AI consultants are comprised of seasoned industry veterans, many with the longest tenures in the industry at some of the most advanced AI companies in existence, and include AI strategists, designers, architects, and engineers to assist you in garnering the maximum value from your AI initiatives. You need innovative implementation and orchestration of automations in service of business challenges, and with over 300 AI consultants including industry veteran AI architects and engineers such as integration, orchestration, and automation engineers, you are guaranteed just that, maximum value.

You don’t need an AI consultant, you need a seasoned team of AI consultants – Why Bell AI consultants

Simply put, not many organizations are equipped and staffed with the proper personnel needed to ideate and conceptualize, develop, productionalise, govern and retrain todays every growing and expanding AI Models. In fact, it’s worse than that, most organizations lack the experience needed to even understand what that experience looks like, not to mention what it looks like changes almost daily as the AI industry undergoes constant evolution. If you want to be on the leading edge of AI for your transformation initiatives, utilizing AI consultants is almost a must, and not just one AI consultant as many organizations look to engage, but an entire team of AI consultants so you can ensure not a single step is missed along the way. What you really need is the experience of many distinctly disciplined AI consultants, as and when you need them. You don’t need a one size fits all, general AI consultant bloating your roles, you need specificity of task, and with Bell you get just that. What you need, when you need it, nothing more, nothing less

Bell as your AI consultancy

Our AI consultants can help with discovery

With a deep dive into your challenge(s), and with an eye on your data, it’s access, as well as other resources and requirements within your organization, our AI consultants can help you understand if you are AI ready, and if so, what next steps are, and if not, help you become AI ready so you can take advantage of the accelerated benefits of AI across your enterprise and business, just like the competition does.

Our AI consultants can help with data investigation

One of the more challenging tasks when it comes to implementing AI in the enterprise is understanding your data. What data do you have, where is it located, what data are you missing, and where to find it. To implement AI in pursuit of your toughest or easiest challenges you need a handle on your data, Bell can help. Starting with high value, low risk, mundane task wins and moving onto more complex, multi-unit challenges, understanding your data is critical to your overall AI success.

Our AI consultants can help with strategy

Once the discovery phase, including data investigation has been addressed, Bell AI consultants and AI architects can help design a winning AI strategy and plan. This includes the specification of target AI tools for AI Models, LLM’s, ML, NLP, and more. This plan will be the basis for your AI automation solution development. This phase will also address how you will host, either in the cloud, or on prem, and how you will consume AI, will you use CAPEX or OPEX? Bell AI consultants can help you make these determinations.

Our AI consultants can help with development

Once our AI consultants have collaborated with you through the AI discovery, data investigation and strategy phases, they will pass the baton to in house AI automation and implementation engineers for development of your AI PoC or MVP, minimally viable product.

Our AI consultants can help with successful AI PoC’s

Most AI projects fail at the PoC stage because there were too many unknown or unforeseen issues within the AI discovery, data investigation, strategic planning or development stages, issues that a Bell AI consultant or team of consultants can help you avoid. This perhaps is one of the most important phases in your AI journey. If you get a scalable PoC to go off without a hitch, and with our AI consultants and engineers you will, you will have conquered the phase of AI implementation where most organizations fail. Ensure AI program success and lean on the AI Consultants at Bell Integration for your AI PoC’s.

Our AI consultants can help with AI program deployment

Your flying high, your PoC has gone well, and you have demonstrated it’s scalable with the help of Bell AI consultants and engineers at your side. Now it’s time to go live and deploy your AI solution. Making the mistake of assuming your PoC will roll live well as did your PoC, can be a disaster, that’s why our AI consultants will be with you every step of the way. No matter how much you have prepared for, your development environment may be less nuanced than your production environment. Our AI consultants with their years of experience at some of the most experienced and tenured AI software and support organizations have an eye for the unseen. When it comes to live production, they are battle tested, and have an aggregate knowledge base that would be hard to replicate at other organizations. When you enlist Bell AI consultants and engineers you put the odds of success in your corner.

Our AI consultants can help with AI adoption

You have a full working environment, your AI automations and ML strategy is automating perfectly, now it’s time to drive ROI for the business. In most cases that requires user adoption. Creating a user adoption plan is critical in the overall process, you need everyone onboard in order to extract maximum value from AI. All stakeholders, from the C-Suite, to managers, to the people that make your business move, all must buy into the process for it to deliver on the promise. Having gone through this so many times our AI consultants can help you draft an adoption plan so that you can help all involved understand how AI in the workplace makes not only their lives better, but the lives of their clients, supporters, and patrons better. Everybody wins.

Our AI consultants can help with AI model retraining

When it comes to AI implementation perhaps the greatest danger is in assuming your AI model will continue to work as expected in perpetuity. This simply isn’t the case, and skipping the verification and retraining phases of your AI programme may spell disaster. Environments change, data changes, and times change. Our AI consultants can help you ensure your AI model stays true by developing and implementing data and model verification processes as well as retraining processes to address any data or model drift. Remember everything changes, and changes quickly, you need to recognize these changes and make the necessary modifications to ensure data and model integrity so that you can make, or the system can make, the best decisions possible.

Our AI consultants can help with the provisioning of AI managed services such as tier 1-4 ticket human escalation resources

In many cases Bell AI consultants can provide the necessary human resource counterparts to handle any escalation layer tasks. Bell has been providing outsourced IT support and application support in terms of both managed services and onsite resources to some of the world’s largest brands for decades.

Our AI consultants can help with governance

Robust organizational AI governance is critical when it comes to responsibly and ethically managing quickly growing AI programmes. A properly implemented AI governance programme offers the framework for successful AI programmes that are risk mitigated and trusted by all stakeholders. Strong RAI programmes future proof legal risk by instituting readiness now so that the ever-changing regulatory environment surrounding AI will have minimal impact on future operations as built.

If you are looking for an AI consultant, look to the AI consultants of Bell, we will be with you every step of the way!

AI consultants, AI agnosticity, and why it matters

Unlike the early days of AI in the enterprise, when it comes to AI there is no one size fits all solution, each business challenge will dictate a preferred solution based on the requirement. For example, some challenges require solutions that rely heavily on Conversational AI, some more on Generative AI, and many, both. Additionally different platforms have strengths in solving and automating certain types of processes, for example, call center centric solutions vs AIOps centric solutions. The reality is AI platform agnosticity is no longer an nice option to have in your AI consultancy, it’s a must, and although many AI consultants and their firms and consultancies specialize in one platform or another due to legacy experience, you need to choose an AI consultancy that will implement the best AI platform for the solution, as well as for the entire enterprise, and that may mean implementing more than one AI platform to optimally address business wide challenges. Here at Bell, we are AI platform agnostic, that means we can focus on you and your challenges, not the AI platform and it’s limitations. It’s a paradigm shift in AI implementation, and you need to get this right or potentially suffer from failed PoC’s and floundering AI programmes.

AI consultants can add context to the claims of no code – low code AI platforms

AI platforms have come a long way in a short period of time and there are great many ways they help us all accelerate tasks, but when it comes to AI platforms, and the claims they make, it’s good to have an agnostic AI consultant on your side helping you understand what they really mean when making them. One of the big claims that AI consultants can lend context to, is the no code – low code claim many AI platforms make.

LCNC platforms aim to democratise the development and deployment of solutions by significantly reducing the need for in-depth programming knowledge. In the world of AI, the overarching goal is to bridge the gap between the complex, specialised world of AI development and the operational needs of businesses and individuals, making AI more accessible and usable across various sectors and use cases. However, the best way to extract value from LCNC AI platforms is to utilise an AI consultancy that has experience in implementing LCNC AI solutions. Here is why.

Low Code\No Code Objectives:

  • To make AI development accessible to non-technical users.
  • To speed up the AI development process with user-friendly interfaces.
  • To reduce the need for specialised AI development staff, reducing costs.
  • To allow a business audience to innovate with AI technologies.
  • To Offer a balance between ease of use and the ability to customise.

The reality is, the hype surrounding LCNC platforms can be slightly misleading. There are some challenges with all LCNC AI platforms and experienced AI consultants can help you overcome them. LCNC platforms implemented by proficient AI consultants affords you the greatest return. Let’s look at some of the challenges LCNC platforms present.

  • Low-code platforms may restrict application customisation due to their reliance on pre-built components. Good LCNC platforms are extensible through code, but technical knowledge is needed to complete implementation.
  • Integration of low-code applications with existing systems or external services can be challenging. Architecting data integrations in an Enterprise requires technical knowledge, which, if not done correctly, could expose the organisation to data governance risks.
  • Simplification provided by low-code/no-code platforms may lead to security vulnerabilities. Levels of abstraction could lead to authentication and vulnerability management.
  • LCNC platforms are efficient for quick prototyping, but scaling applications can present performance and scalability challenges. To be performant, applications must be designed to cope with user load.
  • Despite the accessibility of LCNC platforms, a level of foundational technical understanding is still necessary to exploit them successfully.

There is good news with regards to LCNC AI plartforms, they make the delivery of AI services via AI consultants more efficient and cost effective for customers

LCNC platforms are revolutionising how professional services organisations deliver value to their clients. By leveraging these platforms, AI consultancy companies can offer faster, more adaptable, and innovative services, significantly enhancing client business outcomes and providing a competitive advantage. Let’s take a look at some of these advantages.

  • LCNC platforms implemented by AI consultancy companies enable rapid solution development and deployment, enhancing an AI consultancies ability to meet client needs swiftly and cost effectively.
  • The extensibility of an LCNC platform allows for customisation to fit specific client requirements.
  • By freeing up resources and enabling faster development cycles, AI consultancy companies in conjunction with LCNC platforms, allows these AI consultancies on behalf of their clients, to explore innovative services and solutions, driving innovation and competitive advantage.
  • LCNC platforms reduce development and operational costs, benefiting both the AI consultancy company and their clients.
  • It can allow teams to be staffed with a mix of very technical and less technical resources.
  • It enhances collaboration within teams and between AI consultancy companies and their clients, making development progress accessible to business stakeholders, leading to better project outcomes.
  • Improves knowledge transfer allowing the client to takeover managing the solution if they want.
  • Offers flexible and adaptable solutions that can evolve with clients’ changing needs and market dynamics.
  • Enhances compliance and risk management with built-in features and easy adaptation to regulatory changes.
  • And More

AI consultancy companies utilizing LCNC platforms to deliver AI programmes offers their clients the best possible experience and outcomes.

AI consultants and the AI Art of Possible

AI Consultants can Help in Transforming the Customer Experience at Scale

Replacing outdated automated voice systems with digital voice agents enabled this multi-national telco to serve more customers, faster and better. By introducing conversational AI into contact centres serving a fast-growing country market, the telco transformed the delivery of post-sales services for mobile subscribers. Today, the conversational voice-based customer service agents handle 100% of call volumes and solve a variety of customer queries with no need for human intervention.

Outcomes

AI-powered agents transform customer-facing operations:

  • Manage 4.5 million calls a month
  • 90% intent recognition
  • 44% decrease in customer abandonment rates
  • Call response time is 2.6 seconds

Capabilities:

  • Able to solve a variety of customer queries including outstanding balances, plan changes, invoice dates and payment methods.
  • Available 24/7 anytime, anywhere – significantly extending customer service window
  • Customer satisfaction ratings for calls managed by virtual agents equate to those of human representatives

AI Consultants can Help AIOps With Flawless Failover Capabilities

This major UK retail bank wanted to streamline how it undertakes data centre (DC) failover testing and credibly attest to regulators it can get critical systems back online, with zero service interruptions. By infusing failover procedures with AI-driven automation, the bank has been able to scale up and future—proof its operational capabilities. In the event of a major disaster, geo-political or climate event, it can instantly switch over to a secondary DC and recover in near real-time. Eliminating thousands of man hours of manual preparation, the AIOps platform seamlessly connects processes, domains and administrative and functional tasks associated with undertaking complex advanced high availability failover and compliance tests.

Today, the bank is confidently able to undertake flawless and fully automated DC failover tests during peak trading hours.

The Outcomes

AIOps transforms operational resilience:

  • Generative AI capabilities automate failover procedures saving hundreds of man hours
  • Elevates regulatory compliance activities at a significantly reduced cost
  • Optimised and automated switch-over capabilities minimise risk and boost resilience
  • Test events can be executed with minimal preparation

Capabilities:

  • Automation and orchestration of routine tasks and runbooks for hundreds of applications and multiple lines of business
  • Real-time dashboards automate collaboration between IT teams
  • Preparation times for regulatory failover tests reduced by exponentially
  • Enables geo-sensitive DC switchovers at a moment’s notice

AI Consultants can Help Shape the Future of Roadside Assistance

When it comes to roadside assistance organisations that want to revolutionise how they help stranded motorists, AI consultants can help by performing key critical steps in the AI transformation process.

By initiating conversational AI organizations can now deliver a timely and empathetic response on first contact with drivers following an accident or vehicle breakdown. Providing all the assurance motorists need. Innovative conversational AI uses live data to deliver faster and more accurate roadside assistance for stranded motorists who call for help by phone. Going beyond traditional chatbots, the AI-powered platform identifies the most efficient way to respond to motorists. Everything from using GPS capabilities to pinpoint and verify a driver’s exact location, to automating the dispatch of roadside engineers to motorists and providing ETAs on when help will arrive.

A new conversational and connected AI platform significantly simplifies incident management. Using real-time data and integrations with remote workforce management, inventory systems, and live traffic information, it can identify which service vehicles can respond fastest and deliver all relevant information to assigned roadside engineers and the stranded motorist.

The Outcomes

AI-powered agents transform driver assistance:

  • Emergency calls are answered in seconds
  • Emotion recognition ensures calls can be prioritised and categorised
  • Instant process adaption if callers report an injury or share in-the-moment situational needs (elderly, child passenger or solo female driver for example)
  • Automated membership validation using a single data point (biometrics, mobile phone number, vehicle reg)
  • Drivers are precisely located using GPS

Capabilities:

  • Eliminates queues and long wait times for stranded motorists, especially when bad weather hits
  • Instantly pinpoints driver locations while on a mobile phone
  • Smart agents identify what callers need, capture data on the vehicle they are driving, leverage GPS location services to dispatch the nearest rescue engineer or tow truck
  • Provides live updates on ETAs for stranded drivers

AI Consultants can Help Accelerate ROI on AI Initiatives and Mitigate Organizational and Legal Risk Inherently Found in All AI Programme Development

Whether it’s a new AI initiative you are looking to get underway, or an existing AI proof of concept project that’s falling flat, or you simply just don’t know where to get started with AI in the first place, Bell AI consultants can help. Our AI consultants have the experience you need in in Discovery, Data Investigation & Extraction, Machine Learning (ML), Conversational AI, Generative AI, NLP, LLM’s, Data Analytics, Governance, and more, to deliver the business outcomes you need.

Bell Integration, the agnostic AI consultancy you want by your side to ensure you have the right AI Models for the challenges you face now, and into the future.