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Amelia AI has long been considered the global leader in cognitive AI solutions for AI IT Service Desk and  AI Help Desk solutions including AIOps, and Amelia AI is the first choice for AI native and AI first organisations

Amelia AI, formerly IPsoft Amelia , is considered by almost all leading analysts, the industry leader in Intelligent Virtual Agents (IVA’s). When it comes to Hyper Intelligent Automation and IVA’s, Amelia AI stands alone atop the group according to Zinnov Zones for Intelligent Automation (IA) Services, according to Zinnov, “the industry’s first, most comprehensive, and best-in-class assessment exercise for automation services”. This assessment measures Hyper Intelligent Automation (HIA) prowess and scalability, and Amelia AI leads the industry for intelligent automation for AIOps, AI IT Service Desk and AI Help Desk solutions.

Amelia AI, or as it is known, Amelia, came out as the clear industry leader for cognitive AI for the enterprise when assessed and benchmarked against over 30 other IVA solution and platform providers. The assessment measures Amelia AI, as well as the rest of the fields, technical capabilities in HIA, in this case IVA, with regards to their ability to deliver solutions across multiple business models in the form of platform subscription licenses or professional services, pricing and deployment models, market visibility, as well as analyse scalability with regards to AI implementation and orchestration, which includes the following additional assessments, financial health, depth of customer penetration, platform funding, and channel partner strength. Amelia AI came out as the clear leader across all measurements, and for clients, that’s great news, it means no compromise when it comes to your enterprise AI applications for AIOps, AI IT Service Desk, AI Help Desk, as well as AI Managed IT Services from Bell Integration.

Amelia AI – Trusted by Global Leaders in AI for Banking and Finance, Telecommunications, Healthcare, Insurance, Retail, Manufacturing and More

Amelia AI is trusted by many of world’s largest brands such as Toyota, Telefonica, CGI, Fujitsu, ASICS, and many more to deliver Hyper Intelligent Automation via IVA’s for AIOps, IT service desk, and operational help desk solutions that include conversational AI.

Amelia AI – Amelia AI Extensively Relies on the Channel to Deliver Professional AIOps, IT Service Desk and Operational and IT Help Desk Solutions as Well as Managed AI Services for Amelia AI Implementation and Orchestration

The channel provides over 2X the number of Amelia AI implementation and orchestration projects than Amelia provides directly to it’s clients. This makes a lot of sense when you understand many partners in addition to offering Amelia AI services, provide core skillsets in the areas of implementation clients are looking for. From AIOps to AI enabled IT service desk solutions to AI help desk offerings for IT as well as back office and front-end enablement for finance, HR, customer service and others, partners can offer deep experience in the tasks and challenges most organisations will face, and this experience is invaluable when it comes to meeting the goals and objectives set forth in clients enterprise AI plans, especially when it comes to Amelia AI and AI Native and AI First organisations.

When it comes to organisations looking for IT service desk and IT help desk solutions driven by AI, count on Bell Integration to provide not only the Amelia AI expertise you need to deploy efficiently, on time, and within budget, but to drive additional ROI and time to return realisation on your AI initiatives because they have the experience learned in solving these challenges for many other clients within their managed services portfolio. Bell can add extra value right from the start by adding to Amelia’s AI knowledge base, that experience they have gained over the decades of providing managed enterprise IT service and help desk solutions to some of the world’s largest organisations. From banking and finance, to telecommunications, insurance, healthcare, and more, Bell can bring exponential value in time to break even, ROI, and a smoother rollout of AI technology for better user adoption as well as higher customer and employee adoption and satisfaction rates.

When it comes to Amelia AI, Bell excels at increasing Amelia’s knowledge base at scale enabling your virtual agents to drive even more ROI quickly and as time goes on, than if Amelia AI was left to learn, and recommend on her own. Sure, she is experienced already, she learns, she recommends, and will assist, but she can learn exponentially faster, and be more intelligent with someone orchestrating her learning experiences based on prior art, processes, and methodologies. Scale faster and more efficiently with AI enabled IT service and help desk solutions with Bell Integration at your, and Amelia’s side.

Amelia AI – Assessed Strengths in the Industry

  • Native intelligent automation embedded with strategic orchestration that connects conversational AI to back end orchestration
  • Amelia focuses on continuous innovation of Amelia AI
  • Offers both on premise and cloud deployments of Amelia AI
  • Good coverage across third party integrations for Amelia AI
  • Amelia AI offers strong channel coverage with strategic implementation partners
  • Amelia offers extensively implemented AI platform across diverse industry use cases with a strong horizontal implementation i.e. IT services, HR services, customer service, etc.
  • Amelia AI offers robust capabilities with regards to intent recognition, contextual understanding, and sentiment analysis
  • Amelia AI offers advanced conversational AI with speech recognition and voice to text functionality with the ability to reply with actionable responses as well as recall past conversations for efficient and highly accurate incident resolution
  • The Amelia AI platform integrates diverse channels such as IVR, SMS, Email, Enterprise messenger, social messenger, mobile applications
  • Amelia AI offers a convenient, no code, digital employee builder

Why Amelia AI and Bell Integration – Better Implementation, Better Orchestration, Better Outcomes

While Amelia AI Orchestration Services are an “integrated powerhouse of Intelligent Automation, providing vital functionality and capabilities for Amelia’s Conversational AI and AIOps solutions”, She still needs to be orchestrated by human intervention to learn the processes, gain access to data, and follow provided steps to processes and automate tasks you have targeted for automation. Amelia AI is only as good as her orchestrator, and this is where most AI implementation projects, including those with Amelia AI, struggle. The Amelia AI partner you choose for implementation and orchestration may very well be the difference between a successful Amelia AI rollout, and a struggling one that leaves you wondering if AI for the Enterprise is a reasonable expectation, or even in your future.

According to Amelia’s website “Companies worldwide depend on Amelia digital agents to enhance call centers, customer service and user experiences” but who does Amelia depend on? Amelia AI can depend on you to help her learn, or she can depend on an organization with decades of experience in the automation of IT and organizational processes, someone who speaks her language, and knows exactly what to teach her to overcome your business challenges and have her automating key processes in short order, a partner that will escalate Amelia AI benefits much faster than a team of IT professionals that already have a volume of work to do each and every day. Amelia AI can be front and center on your road to greater efficiencies in the enterprise, but it requires full time attention and the efficiency of experience in the field, and with your competitors already well down the path, you need to enable AI today so you can remain competitive tomorrow, and that dedication of time, and experience can easily be provided by Bell Integration, a proven Amelia AI implementation and orchestration partner.

The role of Amelia AI orchestration is as valuable as the technology platform itself. Make sure Amelia AI is working for you, not against you, call Bell Integration today for a free initial consultation on your organization’s potential implementation of Amelia AI for AIOps, IT service desk, or AI enabled help desk solutions across your enterprise.

Amelia AI, Bell Integration, and AIOps and your AI IT service desk & AI help desk solutions – Amelia AI in the enterprise with fixed costs and guaranteed savings and outcomes

Our cloud-based Amelia AI service platforms makes it easy to implement AIOps and an automated digital workforce at speed and at scale.

Powered by Amelia AI and automation, and complemented by our highly skilled support teams, Bell Integration’s AI IT Managed Services utilizing Amelia AI gives you a fast and streamlined way to incorporate a fully ITIL-aligned IT Help Desk and AIOps framework to free up your IT personnel to focus on more value-add tasks.

Amelia AI and Bell – lightening the load

  • A leading retail bank with more than 15,000 employees has automated the handling of password resets, network connectivity, firewall support and the troubleshooting of business applications. 91% of users rated their experience as ‘good’ or ‘very good’.
  • Our Amelia AI managed IT services generate a 30% cost reduction in service desk costs.
  • Tier 1 support tickets can be answered in under 30 seconds with a digital worker.

Amelia AI and Bell Integration – everything you need to support your extended environment

  • With Amelia AI and Bell you automate up to 80% of routine service requests and deliver services 24×7 anywhere in the world
  • With Amelia AI you can dramatically reduce ticket costs
  • With Amelia AI you can seamlessly initiate automated incident process flows with escalations to internal sponsors and third parties
  • Automate system and service monitoring, reporting, governance and traceability with Amelia AI and Bell AI Managed Services

With Amelia AI, Bell can help you monitor, manage and support Tier 1-4 incidents as well as service requests, configuration, and decommissioning services. Giving you everything you need to support your extended environment – cloud, physical and virtual servers, storage and backup, database management, networks, routing, firewall security, wireless and desktop management.