Artificial Intelligence Training Course

Leverage NICE CXone AutoPilot to successfully, enhance customer service, drive operational efficiencies and overall organisational value

Course Description

This five-day, instructor-led course provides a comprehensive introduction to the NICE CXone AutoPilot platform equipping participants with the essential knowledge and skills for implementation, deployment and ongoing management.

The course is divided into two parts. The initial three days focus on the technical aspects of NICE CXone AutoPilot, exploring essential features and capabilities Participants will gain hands-on experience developing, refining, and implementing conversational a solutions in the NICE CXone AutoPilot.

The last two days focuses on advanced strategies for the implementation and ongoing enhancement of the platform solution post-deployment. It covers best practices for deploying, scaling, and optimising the solution to meet organizational demands and adapt to evolving requirements.

Aim

This course equips Customer Service, Contact Center and IT professionals with NICE CXone AutoPilot technical and project knowledge to implement, deploy and manage a NICE CXone AutoPilot solution.

Duration & Delivery Mode

5 day Instructor-led and class room based

Who Should Attend

• Customer Service, Contact Center and IT professionals seeking to implement, deploy and manage a NICE CXone AutoPilot.
• Cognitive implementation and Integration engineers, technical architects

Prerequisites

This course is designed for individuals seeking NICE CXone AutoPilot development skills. Participants must have completed the NICE CXone AutoPilot: Essentials Training. Though all are welcome, experience with automation, scripting and process engineering is recommended.

Learning Objectives

By the end of this training, participants will be able to:

1. Understand the advanced concepts and technologies of Conversational AI.
2. Design and implement effective conversational agents with a focus on user experience and natural interactions.
3. Navigate and utilize the features of the CXone AutoPilot platform to create effective conversational solutions.
4. Implement best practices for the iterative development and deployment of conversational systems

Price Available On Application