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AI Managed Services


Enrich IT Service Desk and Operations through the inclusion of an advanced AI digital workforce

Our AI IT Managed Services operate on a 24×7 basis to deliver Service Desk and IT Operations across both data centre and public cloud platforms to support our customers business. Our services are underpinned by the market leading IPSoft Autonomic AI Support Platform and Bell Integration’s highly skilled support teams.

Much more than just a chatbot, Bell Integration and IPsoft can provide conversational AI IT support with machine learning enabling advanced automation.

 

 

omnichannel AI service desk

 

Service Components

The key components of Bell’s AI Managed Services:

  • Omni-Channel Service Desk engagement driving service levels and quality
  • Multi-Lingual web, email, telephone and chat engagement through our conversational AI platform
  • AI Automated service request management
  • Automated incident process flows with escalation and ticket forwarding to internal and 3rd parties with tracking through to resolution
  • System and service monitoring paired with automation for expedited resolution
  • Platform management automation reducing errors
  • Audit reporting, governance and traceability of actions

Our fully ITIL aligned models deliver a robust and highly scalable operations no matter how big challenge. Combining the smart IPSoft Omni Channel AI and Automation platforms within 1Desk and our highly motivated teams, we monitor, manage and support Tier 1, 2 3 and 4 incidents as well as service requests for build, configuration and decommissioning services.

 

digital workforce

Delivered with common, out of the box AI Automations, and within a standard platform framework incorporating integrations to common core platforms, service setup takes a matter of weeks and the benefits of service improvement and cost reduction are immediate.

Once implemented, we continue to deliver service improvement and year on year cost reductions to continue to drive benefits into your organisation.

Tier 1 support tickets answered in under 35 seconds by a Digital Worker Viewing Time: 00.35

Why Use Bell Integration's AI Managed Services

Our AI Managed Services delivers the following benefits as standard:

1

Cost Reduction - Much more than just an artificial intelligence chatbot. Our AI managed service allows for up to 80% of service desk tasks to be automated, with a cost reduction of 30% being very achievable.

2

Access to Skills - With AI driven automations, a multilingual digital workforce and skilled employees, IT training requirements and recruitment costs are reduced.

3

Flexible and Scalable - Scaling up or down is now instantaneous. The conversational AI solution can be tailored for organisations of any size or vertical.

4

Availability - Always on, a digital workforce makes multi-geo 24/7 support easier and cheaper to achieve.

5

Reduced Risk - Human error is reduced as the AI worker improves accuracy and compliance of repeatable tasks

6

Improved Service Levels - Utilising Artificial Intelligence automation helps deliver higher service levels and improved employee and customer satisfaction levels

We have found that response times, first contact resolution, average handling time, quality assurance and net promoter scores improve with the introduction of our AI managed services.

To find out more please contact us

 

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