Our AI IT Managed Services operate on a 24×7 basis to deliver Service Desk and IT Operations across both data centre and public cloud platforms to support our customers business. Our services are underpinned by the market leading IPSoft Autonomic AI Support Platform and Bell Integration’s highly skilled support teams.
Much more than just a chatbot, Bell Integration and IPsoft can provide conversational AI IT support with machine learning enabling advanced automation.
Service Components
The key components of Bell’s AI Managed Services:
- Omni-Channel Service Desk engagement driving service levels and quality
- Multi-Lingual web, email, telephone and chat engagement through our conversational AI platform
- AI Automated service request management
- Automated incident process flows with escalation and ticket forwarding to internal and 3rd parties with tracking through to resolution
- System and service monitoring paired with automation for expedited resolution
- Platform management automation reducing errors
- Audit reporting, governance and traceability of actions
Our fully ITIL aligned models deliver a robust and highly scalable operations no matter how big challenge. Combining the smart IPSoft Omni Channel AI and Automation platforms within 1Desk and our highly motivated teams, we monitor, manage and support Tier 1, 2 3 and 4 incidents as well as service requests for build, configuration and decommissioning services.
Delivered with common, out of the box AI Automations, and within a standard platform framework incorporating integrations to common core platforms, service setup takes a matter of weeks and the benefits of service improvement and cost reduction are immediate.
Once implemented, we continue to deliver service improvement and year on year cost reductions to continue to drive benefits into your organisation.
