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Microsoft Support


Enabling your mobile workforce, with a fast, secure and supported Microsoft environment

As a Microsoft Managed Services Provider, we can provide the know-how needed to keep up with advances in existing services and new services on the horizon.

Handling everything from administration to infrastructure support, our subject matter experts have a deep understanding of all technologies contained in the Microsoft 365 stack.

 

Taking care of day-to-day management tasks, we can:

  • Proactively monitor – and manage all your applications and services
  • Create and configure new accounts – including user on and off-boarding and policy enforcement
  • Plan and provision – new services and tools
  • Undertake operations planning – ongoing health checks and performance optimisations that will keep your IT overheads low
  • Optimisation – Constantly fine-tune your Microsoft 365 platform to improve the user experience – reviewing policies to find the right balance between security, governance and employee needs
  • Support and educate users – Enabling them to get the most out of powerful apps and features
  • Ensuring availability – Handle troubleshooting and incident management, escalating issues or bugs to Microsoft

Why Bell Integration?

Here at Bell, we do more than just help keep the lights on. You can rely on us to provide the guidance, technical expertise and insights you need to address your organisation’s evolving needs.

We’ll proactively guide you in a variety of value-add ways, including:

Cost optimisation

we’ll monitor the apps individual users use, right sizing your Microsoft licensing for best value and cost containment.

Strategic Thinking

we’ll help you evolve your Microsoft 365 strategy, exploring new solutions that could add new value and insights to the business. Our Modern Workplace consultants are on hand to help you extend and automate your organisation’s capabilities.

Reduce service desk calls

we take care of help desk queries and provide self-help portals that support users to get answers to questions fast. Our goal is to elevate the end-user experience across your organisation.

Prepare for the unexpected

we’ll put back up and DR recovery strategies in place, together with failover SLAs, to ensure business-as-usual is the normal state of affairs.

Stay in the know

our management portal delivers real-time visibility of the performance of your environment and services.

Scale and grow in confidence

we can provide all the support, updates, enhancements and end user training you’ll need to operate optimally today, and into the future.

Deploying Microsoft 365 is just the beginning. With more than twenty apps and services that require expertise and deep technical knowledge, you need to be certain that end-users always get the support they need – the moment they need it. Plus you need to be certain your environment is secure, and users can always access their tools and files.

To find out more please contact us

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