Delaying a desktop refresh cycle only increases support costs and reduces user productivity. But the hardware logistics involved can seem overwhelming – especially when your IT team is already stretched to the limit.
As well as ensuring all new incoming equipment is appropriately commissioned, you need to enable just-in-time shipment to users in multiple locations and geographies. It’s a task that requires the precise management of hundreds or thousands of devices – each configured with the correct build image in readiness for data transfer and user services.
The Challenge
Key desktop refresh challenges include:
- Optimising the desktop refresh cycle
- Maintaining end user satisfaction
- Reducing costs and streamlining deployment orchestration
- Minimising impact on user productivity
- Ensuring a successful and compliant programme
Mitigating risk There are a myriad of dependencies, processes and procedures to consider when undertaking a project of this scale and complexity. From a corporate risk perspective alone, you need to be certain de-commissioned machines no longer hold commercially sensitive data that could potentially compromise information assurance obligations such as GDPR, PCI or Sarbanes Oxley.
Confidential IP addresses and login credentials which, in the wrong hands could provide a gateway for cyber-attacks, are removed. Finally, disposal of retired assets needs to be undertaken in a legal and compliant manner.
