Desktop Refresh
Desktop refresh enables you to reduce risk and streamline management for major IT deployments
Delaying a desktop refresh cycle only increases support costs and reduces user productivity. But the hardware logistics involved can seem overwhelming – especially when your IT team is already stretched to the limit.
As well as ensuring all new incoming equipment is appropriately commissioned, you need to enable just-in-time shipment to users in multiple locations and geographies. It’s a task that requires the precise management of hundreds or thousands of devices – each configured with the correct build image in readiness for data transfer and user services.
The Challenge
Key desktop refresh challenges include:
- Optimising the desktop refresh cycle
- Maintaining end user satisfaction
- Reducing costs and streamlining deployment orchestration
- Minimising impact on user productivity
- Ensuring a successful and compliant programme
Mitigating risk There are a myriad of dependencies, processes and procedures to consider when undertaking a project of this scale and complexity. From a corporate risk perspective alone, you need to be certain de-commissioned machines no longer hold commercially sensitive data that could potentially compromise information assurance obligations such as GDPR, PCI or Sarbanes Oxley.
Confidential IP addresses and login credentials which, in the wrong hands could provide a gateway for cyber-attacks, are removed. Finally, disposal of retired assets needs to be undertaken in a legal and compliant manner.
The Solution
Eliminating risk and complexity
Management - from storing new desktop inventory in secure offsite facilities, to undertaking all testing and asset tagging, we’ll ensure the right device reaches the right person – at the right time.
Support - acting as an extension of your project team, we’ll undertake basic ‘builds’ to your exact specifications. Ensuring all assets are appropriately audited and tracked to deployment, we’ll also handle the appropriate disposal of assets, certifying that all data has been securely removed.
Full Lifecycle - utilising tried and tested methodologies, we’ll enable the successful and compliant execution of your programme. Providing guidance on the most appropriate approaches for every aspect of your refresh lifecycle – acquisition, build, test, deployment and retirement.
As desktop refresh experts, Bell Integration can help you overcome all these challenges.To find out more please contact us