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Conversational AI Training – Conversational AI Training to Demystify and Accelerate Organizational AI and Place the Necessary Guardrails on GenAI and LLM Implementation

Conversational AI Training

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Bell offers Conversational AI training via custom AI training courses and programmes to equip organizations with the Conversational AI skills and knowledge necessary to seamlessly integrate AI into operations

Conversational AI Training is the key to implementing AI successfully, safely, and reliably in the enterprise. There is a lot of hype around the advent of, and quickly evolving Generative AI field including the use of LLM’s and OpenAI technology to create both virtual and digital assistants and agents for use in the workplace, but not much is mentioned about the risks inherent in using these technologies without the proper guardrails in place.

Conversational AI Platforms offer organisations many advantages when it comes to implementing GenAI and the multitude of LLM’s available today including custom developed LLM’s. When it comes to GenAI and LLM implementation it’s almost mandatory to implement CAIP’s in order build, manage, deploy, govern, and derisk AI in the enterprise. Beyond the ease of integration CAIP’s bring to the equation with pre-built automations, drag and drop builders, self-learning capabilities for future gains in automation, higher quality of customer service, and the predictability in the process flow and it’s responses, these Conversational AI Platforms help insulate organizations from the inherent risk associated with Generative AI and mass market LLM’s such as the unpredictability of responses, hallucinations, and bias, all of which may, and can, create steep organisational risk you can ill afford.

Bell’s AI Training Academy has a strong offering of Conversational AI Training to help you grasp not only Conversational AI, but gain a solid understanding of Conversational AI platforms like Amelia, one of the world’s leading CAIP’s. If you are looking to implement AI or further AI development within your organisation, be it GenAI or the implementation of an LLM strategy, and you want to mitigate risk, demystify the process, and escalate the return on AI in the enterprise, lean on the AI training professionals at Bell’s AI Training Academy for superior Conversational AI Training.

Conversational AI Training – The AI Training Academy Suite of Conversational AI Training Courses


AI Training Academy Course – Artificial Intelligence Training – AI Foundations for Business Leaders

This AI training course equips business leaders, managers, and IT professionals with foundational AI knowledge and practical insights to strategically leverage AI, enabling informed decision-making and leading organizations towards sustainable growth and innovation through the use of artificial intelligence in operations.

Artificial Intelligence Training – AI Foundations for Business Leaders Course Description

This three-day, instructor-led AI course offers a comprehensive introduction to Artificial Intelligence (AI), covering key concepts, techniques, and diverse applications with a strong emphasis on business outcomes and value creation. The course highlights ethical considerations and principles for implementing responsible AI, preparing participants to navigate the complexities of AI deployment effectively.

Participants will explore AI’s historical evolution and its transformative effects across multiple industries. Through interactive discussions and practical exercises, participants will gain the knowledge and skills necessary to integrate AI into their professional domains effectively and responsibly, focusing on strategic advantage and tangible business benefits.

Duration & Delivery Mode

3 Day Instructor-led, classroom-based training with interactive lectures, group discussions, exercises and real-world case studies.

Who Should Attend This Artificial Intelligence Training Course

  • Business leaders and managers interested in leveraging AI for strategic advantage and business value.
  • IT professionals seeking to understand AI concepts and applications to drive organizational success.

Prerequisites for this AI Training Course

This AI training course is designed for individuals seeking foundational knowledge in Artificial Intelligence. No prior programming experience is required.

Learning Objectives

By the end of this AI training programme, participants will be able to:

Define AI and explain its importance and impact on various sectors.

  • Understand the core concepts and methods used in AI, including Machine Learning, Neural Networks, Deep Learning, and Generative AI
  • Identify and describe different types of AI technologies and their applications.
  • Evaluate the ethical considerations and societal implications of AI.
  • Develop a strategic approach to integrating AI within their organizations.
  • Implement AI solutions responsibly, considering ethics and potential biases
  • Leverage AI to drive business outcomes and create value for their organizations.

AI Training Academy Course – Artificial Intelligence Training – Conversational AI The Essentials

This AI course equips you with the skills necessary to design, implement, and manage Conversational AI solutions that enhance customer interactions, boost operational efficiency, and ensure ethical AI practices.

Artificial Intelligence Training – Conversational AI The Essentials Course Description

This immersive two-day AI training course complements technical product training by equipping participants with advanced strategies and skills to implement, deploy, and manage conversational AI systems effectively. The program ensures participants can leverage Conversational AI platforms efficiently to drive project success.

This course focuses on agile best practices for implementation and covers the deployment, scaling, and optimization of AI systems to meet organizational demands and adapt to evolving requirements. Participants will learn how to manage conversational AI projects post-deployment, ensuring their systems remain efficient, scalable, and aligned with business objectives.

Duration & Delivery Mode

3 Day Instructor-led, classroom-based training with interactive lectures, group discussions, exercises and real-world case studies.

Who Should Attend This Artificial Intelligence Training Course

  • Conversational Designers, Cognitive Implementation and Integration Engineers
  • Project Managers
  • Technical Architects

Prerequisites for This AI Training Course

This AI course is designed for individuals seeking advanced Conversational AI implementation and deployment skills. Participants should have attended the Fundamentals of Conversational AI and completed technical product training.

Learning Objectives

By the end of this training, participants will be able to:

  • Apply agile methodologies to Conversational AI project management
  • Apply agile best practices for the iterative development and deployment of conversational systems.
  • Implement advanced conversational AI systems within various organizational contexts.
  • Deploy Conversational AI systems efficiently with minimal downtime and maximum performance
  • Optimize AI system performance for adaptability to changing requirements
  • Maintain the Conversational solution post-deployment to ensure long term efficiency and scalability

AI Training Academy Course – Artificial Intelligence Training – Conversational AI Advanced Project Skills

This AI training course equips you with the skills and strategic insights necessary to master the implementation, deployment, and management of sophisticated conversational AI systems.

Artificial Intelligence Training – Conversational AI Advanced Project Skills Course Description

This immersive two-day artificial intelligence training course complements technical product training by equipping participants with advanced strategies and skills to implement, deploy, and manage Conversational AI systems effectively. The program ensures participants can leverage Conversational AI platforms efficiently to drive project success.

This course focuses on agile best practices for implementation and covers the deployment, scaling, and optimization of AI systems to meet organizational demands and adapt to evolving requirements. Participants will learn how to manage conversational AI projects post-deployment, ensuring their systems remain efficient, scalable, and aligned with business objectives.

Duration & Delivery Mode

2 Day Instructor-led, classroom-based training with interactive lectures, group discussions, exercises and real-world case studies.

Who Should Attend This Artificial Intelligence Training

  • Conversational Designers, Cognitive Implementation and Integration Engineers
  • Project Managers
  • Technical Architects

Prerequisites for This AI Training Course

This course is designed for individuals seeking advanced Conversational AI implementation and deployment skills. Participants should have attended the Fundamentals of Conversational AI and completed technical product training.

Learning Objectives

By the end of this AI training, participants will be able to:

  • Apply agile methodologies to Conversational AI project management
  • Apply agile best practices for the iterative development and deployment of conversational systems.
  • Implement advanced conversational AI systems within various organizational contexts
  • Deploy Conversational AI systems efficiently with minimal downtime and maximum performance
  • Optimize AI system performance for adaptability to changing requirements
  • Maintain the Conversational solution post-deployment to ensure long term efficiency and scalability

AI Training Academy Course – Artificial Intelligence Training – Amelia Conversational AI Enablement

This AI training equips you with the knowledge to harness the power of Conversational AI with Amelia Artificial Intelligence Training – Amelia Conversational AI Enablement Course Description Amelia Conversational AI technical hands-on training covers: Who is Amelia, Her UI, Skill Builder, Affective Memory, Machine Learning, Entities, Conversational Flow and Task Types, Scripts and Integration Framework. Duration & Delivery Mode 3 day Instructor-led, online training with interactive lectures, group discussions, exercises and real-world case studies. Who Should Attend This Artificial Intelligence Training

  • Conversational Designers, Cognitive Implementation and Integration Engineers
  • Project Managers
  • Technical Architects

 Prerequisites for This AI Training Course Intended for Cognitive Implementation and Integration Engineers and Technical Architects, Amelia CAI Enablement Training defines the core features of Amelia’s cognitive platform and discusses high-level AI related theories implemented within Amelia. This course accompanies a 30-minute online assessment. Though all are welcome, experience with automation, scripting, and process engineering is recommended.

Conversational AI training – Conversational AI training can help accelerate the ROI on AI by safely integrating and governing Generative AI as well as multiple LLM’s

Generative AI and LLM’s offer great advantages when integrated responsibly into your AI program. This means utilizing Conversational AI platforms as the guardrails to your GenAI implementation.

Conversational AI training is the key that unlocks the potential of AI in your operations. Bell’s AI Training Academy and it’s growing suite of AI training courses covers everything from AI foundations for business leaders to Conversational AI essentials, advanced project skills for Conversational AI through to AI training on specific Conversational AI platforms such as our bespoke course on Amelia AI, Amelia AI Enablement, as well as AI training courses on building your AI COE. If you are looking to see how AI can be seamlessly integrated into operations, then look to the Conversational AI training and the AI training courses provided by the experienced AI training professionals at Bell Integration.

Considerations for Conversational AI Training

The main driver for undertaking Conversational AI Training is the need for Conversational AI in your AI programme. There are many reasons to implement a Conversational AI Platform and we have listed some of them below and you can find more information on why you need a CAIP to manage AI including the need for GenAI governance throughout the Bell Website. GenAI and LLM implementation fall short of a full AI solution. They are missing the following;

  • Governance of GenAI and LLM accuracy and performance
  • Quality of customer service
  • Address hallucinations and bias
  • Provide Deterministic AI – Predictability in process
  • Provide Generative responses with enterprise controls
  • Obtain trust-worthy analytics including conversation and CSAT analytics
  • Secure professional services with enterprise level SLA’s
  • Efficient drag and drop automation builders
  • Back-office integrations to critical enterprise systems
  • Telephony and CCaaS integration
  • AI assisted designers
  • Human in the loop
  • Deterministic conversational flows for business process execution that’s predictable
  • Governed self-learning by observing human agents
  • Agent escalations and agent assist services
  • LLM optimizations and Bring Your Own LLM
  • & More

Why the AI Training Academy for Conversational AI Training – Bell’s Tenure in the Conversational AI Marketplace

With over 300 plus and growing AI consultants, engineers, architects and educators, many of whom have extensive experience working for pioneers in the Conversational AI space, you are guaranteed some of the deepest knowledge and experience available anywhere in the Conversational AI training marketplace. In fact, Bell Integration and Amelia announced that they have formed a strategic relationship, with Bell Integration onboarding Amelia’s Digital-First managed services team and Bell’s delivery teams will be backing Amelia’s highly successful Digital-First offering.  Bell is well poised to be a leader in the Conversational AI services marketplace, including Conversational AI training, for years to come.

“Bell Integration has long been a strong and successful partner of ours. As such, we are thrilled to launch into this next chapter of our alliance,” said Amelia President and Chairman Lanham Napier. “Leveraging Bell as our premier Digital-First provider will further strengthen our position as a leader in enterprise AI and deliver incredible products and outcomes for our customers.”  

Call or email today for more information on any of our Conversational AI training courses.