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End User Services

Enable end users to work securely, anywhere, and get work done

AI in finance

Give users access to the applications, desktops and data they need to stay productive, both on-premises and remotely in the cloud.

Delivering against today’s productivity demands means that end users need to be empowered to work from anywhere. Accessing the applications and data they need to do their jobs and collaborate in a safe, scalable way without missing a beat, using a variety of devices.

Plus, they need to be able to instantly access help, the moment they need it, to troubleshoot problems quickly and efficiently.

Delivering a support experience, at scale, that’s personalised to every user represents a major resource commitment. No easy task when internal IT resources are stretched to the limit.

Bell Integration can help you cut through the complexity in a streamlined and cost-effective way. From helping you enable secure and distributed workspaces that give users instant access to their applications, desktops and data. Through to providing all the support and assistance they need 24×7.

Our End User Services enable you to:

  • Deliver 24x7 end user support, wherever it’s needed.
  • Rapidly scale support services in line with evolving needs.
  • Reduce the burden on your IT teams, releasing them to focus on more strategic tasks.
  • Provide a consistent user experience, across all devices.
  • Give your digital workforce access to personalised interactions that transforms their service delivery experience across connected channels.

With Bell Integration you can deliver business-critical support, when and where it’s needed:

  • Initiate remote desktop support

    Rapidly troubleshoot issues on remote devices faster, more efficiently and securely to speed up resolution times and deliver an outstanding end user service. We’ll also ensure your desktop environment is proactively maintained, secure and compliant, handling everything from software rollouts to desktop upgrades and refreshes on your behalf.

  • Initiate on-site help desks support

    From on-site engineers to convenient walk up stations manned by teams who are familiar with users and their needs, we ensure your people get fast access to the help they need to stay productive.

  • Initiate self-service options

    Manage user expectations and provide timely issue resolution with self-service tools that give them access to FAQs and make it fast and easy to log support tickets without any need to talk to anyone. Now you can handle anything from onboarding to password resets in a fast and optimised way. Providing users with a secure, simplified and flexible access to support services.

Boost your IT agility with Bell Integration

We help you empower users to utilise the technology and tools they need to stay productive. Our end-to-end services can be tailored to your exact needs and scaled up or down according to changing workforce needs.

With Bell Integration, you can elevate the end user service experience and boost workforce productivity while maintaining a tight grip on costs. Constantly realigning the support you need to satisfy changing business needs.