24/7 Global Software Support – ensuring availability of your mission critical applications
We provide a single point of contact for ITIL-based best practice, service delivery and service level management and reporting plus access to global 24x7x365 response software support so you can meet the ever-changing demands of your business.
As technology grows ever more complex, and the operational processes required to support applications running in cloud architecture and hybrid workloads continue to evolve, IT executives are left facing a number of challenges. Perhaps the most consuming issue for IT organisations is how to provide 24/7/365 operations that fulfil the ever-changing demands of our business in a cost-effective way.
Businesses today are supported by an increasingly fragmented application estate hosted on diverse mix of IT delivery models – from on-premises infrastructures and outsourced services to private and public cloud services. While much has changed in recent years, one thing has not: the requirement for high performance and availability to maximise business productivity, revenues and success.
Proactive support services are crucial to ensure that business applications are maintained and protected, for operations such as provisioning, patching, backup & restore, and DR.
Our Approach
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Assessment
we determine where we can introduce service efficiencies that add up to a reduced support cost for you. Reviewing your in-scope applications and incident and problem logs to determine any underlying issues, we identify and document opportunities for service consolidation and/or retirement.
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Sizing
we define the scope of required services, agreeing the service metrics (SLAs and KPIs) that need to be tracked and monitored. Scaling resources appropriately to ensure software isn’t just operational – but runs at its best.
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Service introduction
we transition your support services to a live status and start delivering against contractually agreed SLAs.
Why work with Bell Integration
At Bell, we provide high quality, cost-effective Business Application support 24/7/365. You’ll have out of hours support via the Bell Service Desk and a single point of contact for ITIL-based best practice. We provide seamless management and triage of 3rd party vendors and suppliers as well as pro-active monitoring of key applications, platforms and infrastructure.
You’ll have access to multi-sited Service Support Centres with highly trained staff, as well as round the clock response support to predict and pre-emptively resolve problems quickly and cost-effectively.
Danny Innes Pre-Sales Principal Consultant
Bell perform a process of application familiarisation to ensure accurately assess your software support requirements and provide the right sized solution.
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